How can I troubleshoot and resolve the issue of “AWS 502 bad gateway”?

353    Asked by DorothyChurchill in AWS , Asked on Apr 8, 2024

 I am a DevOps engineer and I am Responsible for managing a web-based app that is deployed in AWS Elastic Beanstalk. However, some users are reporting the issue of “502 bad gateway” when they are trying to access certain pages of the application. How can I troubleshoot and resolve this particular issue? 

Answered by Drucilla Tutt

In the context of AWS, here are the steps given of how you can troubleshoot and resolve this particular issue:-

Initial command

You can use the “curl” or “wget” command so that you can directly access the URL that is causing the issue.

Logs examination

You can access AWS cloud watch logs for your elastic Beanstalk environment. You should look for the logs that are related to the load balancer, application, and server Instance.

Configuration check

You can review your elastic beanstalk environment’s load balancer setting for listeners Configuration.

Load balancer insights

You can use the AWS CLI or AWS management console to analyse elastic load balancer metrics.

Health checks and scaling

You can also adjust the elastic Beanstalk health Checking setting to ensure the Instance passes the health check before receiving the traffic.

Here is the example given of the steps:-

# Step 1: Initial Assessment
# Use curl to check the HTTP response code
Curl -I https://your-website.com
# Step 2: Logs Examination
# Use AWS CLI to retrieve Elastic Beanstalk logs
Eb logs
# Use AWS CLI to access CloudWatch Logs Insights
Aws logs start-query –log-group-name /aws/elasticbeanstalk/YourEnvironmentName/var/log/httpd/access_log
# Step 3: Configuration Check (Adjusting Load Balancer Idle Timeout)
# Create or modify AWS CloudFormation template (e.g., load_balancer.yaml)
Resources:
  MyLoadBalancer:
    Type: AWS::ElasticLoadBalancingV2::LoadBalancer
    Properties:
      LoadBalancerAttributes:
Key: idle_timeout.timeout_seconds
          Value: “60”
# Step 4: Load Balancer Insights (Get Load Balancer Metrics)
# Use AWS CLI to get metrics from the load balancer
Aws cloudwatch get-metric-data –metric-data-queries MetricName=HTTPCode_Target_5XX_Count,Period=300,Stat=Sum,Unit=Count –start-time $(date -d ‘5 minutes ago’ +%s) –end-time $(date +%s) –namespace AWS/ApplicationELB –dimensions Name=LoadBalancer,Value=YourLoadBalancerName –region YourRegion
# Step 5: Health Checks and Scaling (Modify Elastic Beanstalk Health Check Settings)
# Create or modify Elastic Beanstalk configuration file (e.g., health_check.config)
Resources:
  AWSEBAutoScalingGroup:
    Type: AWS::AutoScaling::AutoScalingGroup
    Properties:
      HealthCheckType: ELB
      HealthCheckGracePeriod: 300
# Step 6: Application Code Analysis (Example Python Flask Code)
# Example Python Flask application code
From flask import Flask, jsonify
App = Flask(__name__)
@app.route(‘/’)
Def index():
    # Simulate a 502 Bad Gateway error
    Return jsonify({‘error’: ‘502 Bad Gateway’}), 502
If __name__ == ‘__main__’:
    App.run(debug=True)
# Step 7: Testing and Monitoring (Create CloudWatch Alarm)
# Create CloudFormation template for CloudWatch Alarm (e.g., cloudwatch_alarm.yaml)
Resources:
  Http5xxAlarm:
    Type: AWS::CloudWatch::Alarm
    Properties:
      AlarmDescription: “HTTP 5xx Errors Alarm”
      Namespace: “AWS/ApplicationELB”
      MetricName: “HTTPCode_Target_5XX_Count”
      Dimensions:
Name: LoadBalancer
          Value: YourLoadBalancerName
      Statistic: “Sum”
      Period: 300
      EvaluationPeriods: 1
      Threshold: 1
      ComparisonOperator: “GreaterThanOrEqualToThreshold”
      AlarmActions:
YourSnsTopicArn

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