How can I update modem firmware?

593    Asked by KondoNakamura in Cyber Security , Asked on Oct 20, 2022

Can only my ISP update the firmware of my cable modem? Or can I do it? And if yes, should I? I have a vague memory of once updating something using my PC after AVAST gave a false alert about the network being compromised (it was later solved as their screw-up).


I can not remember what I updated, just tinkering in panic and updating something from a PC I have not found again later.


So I need to know - is it possible to update modem firmware myself? And could I ruin something about the modem from the PC side?

Answered by Lachlan CAMPBELL

It doesn't matter at all if you own the cable modem or not. Providers have policies (for several good reasons) about how endpoints are managed and most of them (especially the big ones, Comcast, Cox, Charter/TWC/Spectrum, etc) require that in order to connect to their network, your cable modem must run their firmware. It's not even a choice, during initial connection handshake the cable modem downloads the appropriate firmware (every time, no matter what) and runs it. Trying to update the firmware to some other version, if even successful, would only result in losing connectivity until you reboot the modem, at which time it will load again from the network.


Now, to update modem firmware, it's important to not confuse the cable modem with the router/firewall gateway device, in most circumstances these are two different pieces (the modem is strictly responsible for providing IP/ethernet connectivity over the coax, nothing more) so a much different answer would apply if you ask the same question about your router/firewall device.



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