How can I “there was a problem logging you into Instagram” message?

177    Asked by DavidEDWARDS in QA Testing , Asked on May 3, 2024

 I am tech support and dealing with a user who encountered the issue message regarding an Instagram login showing that “there was a problem logging you into Instagram”. How can I troubleshoot and resolve the issue of my client? 

Answered by Donna Chapman

 In the context of Selenium, here are the steps given of how you can troubleshoot and resolve this particular issue:-

Checking the internet connection

You why ensure that your user has a stable internet connection. You can use JavaScript in a web environment for checking the stability if the internet.

Clear cache and cookies

You can instruct your client or user to clear the cache and cookies of the browser which he is using to log in. He can do this by javascript.

Try another browser

You should advise your user to try to log into Instagram by using another browser to check whether the issue is persisting or not.

Checking the status of Instagram

Try to verify if Instagram is experiencing any outages or any further issues by checking their status page or official social media channels.

Updating the browser and application

You should ensure that your user has an updated version of the browser in which he is trying to log in to Instagram. Apart from this, the Instagram application should also be updated. By using JavaScript you can detect the browser version.

Here is a combined coding given of all the above steps by using [removed]-



// Step 1: Checking the internet connection

Function checkInternetConnection() {
    Var online = navigator.onLine;
    If (online) {
        Console.log(“Internet connection is stable.”);
    } else {
        Console.log(“Please check your internet connection.”);
    }
}

// Step 2: Clear cache and cookies

Function clearCacheAndCookies() {
    Document.cookie.split(“;”).forEach(function(cookie) {
        Document.cookie = cookie.replace(/^ +/, “”).replace(/=.*/, “=;expires=” + new Date().toUTCString() + “;path=/”);
    });
    localStorage.clear();
    sessionStorage.clear();
    console.log(“Cache and cookies cleared.”);
}

// Step 3: Try another browser

Function tryAnotherBrowser() {
    // You can prompt the user to try logging in using another browser
    Console.log(“Try logging in using another browser.”);
}

// Step 4: Checking the status of Instagram

Function checkInstagramStatus() {
    // You can check Instagram’s status page or official social media channels for any updates
    Console.log(“Checking Instagram status…”);
}

// Step 5: Updating the browser and application

Function checkBrowserVersion() {
    Var browserName = navigator.userAgent;
    Console.log(“Browser version:”, browserName);
}
// Execute the troubleshooting steps
checkInternetConnection();
clearCacheAndCookies();
tryAnotherBrowser();
checkInstagramStatus();
checkBrowserVersion();

Here is the steps given by using python programming language:-

Import os
Import subprocess
Import webbrowser
# Step 1: Checking the internet connection
Def check_internet_connection():
    Response = subprocess.run([‘ping’, ‘www.google.com’, ‘-c’, ‘4’], stdout=subprocess.PIPE, stderr=subprocess.PIPE)
    If response.returncode == 0:
        Print(“Internet connection is stable.”)    Else:
        Print(“Please check your internet connection.”)# Step 2: Clear cache and cookiesDef clear_cache_and_cookies():
    # Clear cache and cookies for Chrome browser (change path if using a different browser)
    Os.system(‘rm -rf ~/Library/Caches/Google/Chrome/*’)
    Os.system(‘rm -rf ~/Library/Application Support/Google/Chrome/*’)
    # Inform the user to manually clear cache and cookies for other browsers
    Print(“Please clear cache and cookies in your browser manually.”)

# Step 3: Try another browser

Def try_another_browser():
    # Open a new browser window to try logging in using another browser
    Webbrowser.open_new(https://instagram.com)

# Step 4: Checking the status of Instagram

Def check_instagram_status():
    # You can check Instagram’s status page or official social media channels for any updates
    Print(“Checking Instagram status…”)
# Step 5: Updating the browser and application
Def check_browser_version():
    # Get the browser version (example for Chrome)
    Response = subprocess.run([‘google-chrome’, ‘—version’], stdout=subprocess.PIPE, stderr=subprocess.PIPE)
    Print(“Browser version:”, response.stdout.decode(‘utf-8’))# Execute the troubleshooting steps
Check_internet_connection()
Clear_cache_and_cookies()
Try_another_browser()
Check_instagram_status()
Check_browser_version()
Here is the steps given by using HTML:-



    Instagram Login Issue Troubleshooting
   
        // Step 1: Checking the internet connection
        Function checkInternetConnection() {
            Var xhr = new XMLHttpRequest();
            Xhr.open(“GET”, https://www.google.com, true);
            Xhr.onreadystatechange = function() {
                If (xhr.readyState === 4) {
                    If (xhr.status === 200) {
                        Console.log(“Internet connection is stable.”);
                    } else {
                        Console.log(“Please check your internet connection.”);
                    }
                }
            };
            Xhr.send();
        }
        // Step 2: Clear cache and cookies
        Function clearCacheAndCookies() {
            // JavaScript to clear cache and cookies for the browser
            Document.cookie.split(“;”).forEach(function(cookie) {
                Var eqPos = cookie.indexOf(“=”);
                Var name = eqPos > -1 ? cookie.substr(0, eqPos) : cookie;
                Document.cookie = name + “=;expires=Thu, 01 Jan 1970 00:00:00 GMT;path=/”;
            });
            Console.log(“Cache and cookies cleared.”);
        }
        // Step 3: Try another browser
        Function tryAnotherBrowser() {
            // JavaScript to open a new window with Instagram URL for trying another browser
            Window.open(https://www.instagram.com, “_blank”);
        }
        // Step 4: Checking the status of Instagram
        Function checkInstagramStatus() {
            // JavaScript to check Instagram’s status (you can use APIs or web scraping)
            Console.log(“Checking Instagram status…”);
        }
        // Step 5: Updating the browser and application
        Function checkBrowserVersion() {
            // JavaScript to detect and display browser version
            Var browserVersion = navigator.userAgent;
            Console.log(“Browser version:”, browserVersion);
        }

    [removed]



    Instagram Login Issue Troubleshooting

   

   

   

   

   





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