How can I troubleshoot and resolve the issue of the Salesforce API limit error’?

175    Asked by KaylaShinn in Salesforce , Asked on Apr 3, 2024

 I am a Salesforce administrator and I am responsible for Monitoring and managing API usage limits for my Salesforce instance. However, while going through with the task I have been finding an error during peak usage limit, how can I troubleshoot and resolve the Salesforce API limit error? 

Answered by Deepak Mistry

 In the context of Salesforce, here are the steps given of how you can troubleshoot and resolve the issue of salesforce API limit error:-

Here is a combined script which would help you in the above steps:-

Identify API usage patterns

Firstly, you would need to analyze the API usage pattern during the time of Peak times. You can use Salesforce’s built-in monitoring tools such as event monitoring or API usage to identify which APIs are hitting the limit.

Review API limit documentation

You can refer to Salesforce’s API limit documentation for understanding the specific limit and allocation for different APIs.

Optimization of API request

You can also optimize the API request by using the technique of minimizing the unnecessary API calls, reducing the payload size, and batching requests where possible.

Implement caching

You can also implement the caching mechanism at the level of application or you can use the caching feature bi Salesforce to reduce the need for repetitive Api calls for static or semi-static data.

Here is the example given of how you can implement asynchronous processing by using the Salesforce batch apex to reduce API usage:-

// Batch Apex class to process records asynchronously
Global class MyBatchClass implements Database.Batchable {
    Global Database.QueryLocator start(Database.BatchableContext BC) {
        // Query records to process
        Return Database.getQueryLocator([SELECT Id, Name FROM MyObject__c]);
    }
    Global void execute(Database.BatchableContext BC, List scope) {
        // Process each record in the batch
        For (MyObject__c obj : scope) {
            // Perform processing logic here
        }
    }
    Global void finish(Database.BatchableContext BC) {
        // Batch processing completed
    }
}


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