How to build an internal wiki on Salesforce?
Our company needs a wiki that can be accessed inside the Salesforce platform. I've explored Chatter Answers, Chatter Questions, Knowledge, and myTrailhead, but the wiki-style format is pretty important in our use case, so none of those are suitable. Has anyone built out a wiki in SF with custom code? Has anyone seen anything like this on GitHub or bitbucket? We have some very talented developers on our team, so coding anything won't be a problem, but I'd like to understand the architecture of a potential solution and not reinvent the wheel unless absolutely necessary.
If you define wiki-style format as a functional goal such as a service that allows collaborative editing of its content and structure by its users, then all of the options you listed allow this. Communities + Knowledge is perhaps the closest in terms of what you want. It allows collaborative edits and it has a lot of content management machinery that underlies a wiki. And, sure, yes, you can write custom code to make it more, ahem, wiki-like.
Reading between the lines of your question, it seems that you and perhaps other folks on your team have a preconceived notion of how a wiki should look and feel versus what a wiki should do. Could you get there with Salesforce? Perhaps..but that would be reinventing the wheel. There are a ton of OSS and commercial wiki solutions. One obvious example is StackOverflow for Teams.
To build an internal wiki on Salesforce, you could simply create a tab/button/link that launches a non-SF wiki app from SF with, say, SSO and call it a day.
If you describe wiki-style format as a functional goal as a service that allows collaborative editing of its objects and structure by its users, then all of the choices you listed allow this. Communities and Knowledge are the closest in terms of what you want. It will enable collaborative edits, and it has numerous content management machinery that underlies a wiki. And yes, you can write custom code to make it more wiki-like in Salesforce chatter Wikipedia.
Level up your career with Salesforce certification! Start your journey to success today. Enroll now and unleash your full potential!
Answer (1)
If you describe wiki-style format as a functional goal as a service that allows collaborative editing of its objects and structure by its users, then all of the choices you listed allow this. Communities and Knowledge are the closest in terms of what you want. It will enable collaborative edits, and it has numerous content management machinery that underlies a wiki. And yes, you can write custom code to make it more wiki-like in Salesforce chatter Wikipedia.
Level up your career with Salesforce certification! Start your journey to success today. Enroll now and unleash your full potential!