When a SFMC/SF connector has been badly implemented, would it be OK to disconnect the integration and do it again? If yes, how ? And then, should we implement the connector from scratch (as if the platforms have never been connected)? What would be the impact on the SFMC platform by doing this?
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Log in to answerBest Answer · By JanBask Salesforce Expert
Answered on Apr 22, 2021
If the integrated data has not been used in SFMC yet, then you can proceed with disconnect to solve mc connect. If used, then you have to pause all automations/Journeys which involve Queries, Import Definitions, Salesforce Data entry source etc. that are using the integrated objects and then disconnect. For disconnect and reconnect using SF credentials, Go to Setup => Salesforce Integration => click Disconnect/Connect Account.
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Hope this helps!
Bernardzboncak Latest answer
Answered on Nov 11, 2025
It is possible to disconnect and reinstall the Salesforce Marketing Cloud Salesforce Connector if the initial deployment went wrong, but this should be done carefully to avoid losing data or disrupting automated processes. x trench run is best done from scratch, including reinstalling the management pack, assigning users, and synchronizing data and reconfigure automations, Journeys, and triggered sends. Before doing so, back up existing data and assets, test in a sandbox, and plan to minimize impact to SFMC.
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