How to solve MC Connect / disconnect the integration?
When a SFMC/SF connector has been badly implemented, would it be OK to disconnect the integration and do it again? If yes, how ? And then, should we implement the connector from scratch (as if the platforms have never been connected)? What would be the impact on the SFMC platform by doing this?
If the integrated data has not been used in SFMC yet, then you can proceed with disconnect to solve mc connect. If used, then you have to pause all automations/Journeys which involve Queries, Import Definitions, Salesforce Data entry source etc. that are using the integrated objects and then disconnect. For disconnect and reconnect using SF credentials, Go to Setup => Salesforce Integration => click Disconnect/Connect Account.
Note -
- All the records from the Contact object are synced after integration. So if you disconnect, these will still be part of 'Contact Builder' and the source for each, will get updated to 'Unspecified'. Delete these records through the 'Contact Deletion' process, so it does not count against your contact limit.
- You have to start from scratch (adding objects, fields & filter conditions).
- While reconnecting, make sure not to keep any active sessions in browser (logged into incorrect SF org)
Hope this helps!
Answer (1)
It is possible to disconnect and reinstall the Salesforce Marketing Cloud Salesforce Connector if the initial deployment went wrong, but this should be done carefully to avoid losing data or disrupting automated processes. x trench run is best done from scratch, including reinstalling the management pack, assigning users, and synchronizing data and reconfigure automations, Journeys, and triggered sends. Before doing so, back up existing data and assets, test in a sandbox, and plan to minimize impact to SFMC.