I received this - Your request cannot be processed at this time. The site administrator has been alerted. What should I do?

2.6K    Asked by ajithJayaraman in Salesforce , Asked on Sep 23, 2022

I get this error every time I try to create a new user for the community. Why?

Your request cannot be processed at this time. The site administrator has been alerted

I have selected to allow external users and self-registration.

Answered by Alastair McDade

Here are some of the reasons for the error - Your request cannot be processed at this time. The site administrator has been alerted can occur:


The community is not published. In case you're working with a community that is offline or in Preview status, you need to publish the community before self-registration will work.

The Account Owner does not have a User Role assigned. If you're creating a new Account record on the fly, especially in B2C situations, you need to make sure you assign a default account owner that also has a User Role value. Any role will do, and you can use either a workflow rule or Apex to perform the assignment.

The site guest user does not have Create and Read permissions on the Account and Contact objects. Edit Public Access Settings for the community's Force.com site to grant these permissions, along with field permissions for any fields that are included on the self-registration form. Note that by default the site's profile will not have these permissions.

Self-registration is not enabled for the community. Go to Manage Communities, click Edit and make sure the Login settings show that self-registration is enabled.


Your Answer

Answer (1)

Receiving a message like "Your request cannot be processed at this time. The site administrator has been alerted" typically indicates a temporary issue with the website or server. Here's what you can do:


Wait and Retry: Sometimes, server issues are temporary, and retrying your request after a few minutes or hours might resolve the problem.

Contact Support: If the issue persists or if it's urgent, you can try contacting the support team or customer service of the website or service where you encountered the error. They might be able to provide more information or assist you in resolving the issue.

Check Service Status: Some websites or services have a status page where they provide updates on any ongoing issues or maintenance activities. Check if such a page is available and see if there are any reported issues affecting the service.

Clear Browser Cache and Cookies: Sometimes, issues can be caused by cached data or cookies in your web browser. Try clearing your browser's cache and cookies and then retrying your request.

Try Different Device or Network: If possible, try accessing the website or service from a different device or network to see if the issue is specific to your current setup.

Report the Issue: If none of the above steps resolve the issue, consider reporting the problem to the website or service provider. They may not be aware of the issue, and your report could help them identify and fix it.

If the problem persists despite trying these steps, it's likely an issue on the server side, and you'll need to wait for the website or service provider to resolve it.

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