Error.network.private_messaging_blocked for replies to facebook private message
I can find no mention of the error we are occasionally seeing. We've had Social Customer Service setup for years and in a few different orgs without issue.
The error message we are getting is "error.network.private_messaging_blocked". When I first saw it I assumed this particular FB user has revoked permission for apps to send them private messages, but we've seen it for multiple users now in the space of a few days. It's only happening on one of our social accounts so far.
I've raised a case with Salesforce to get some clarity on the issue and will update here when I get a response.
Anyone else having the same issue, or has seen it before?
Facebook has introduced a change on June 30th that will impact private messaging facebook.
You can see the changes in their developer documentation located here:
- https://developers.facebook.com/docs/graph-api/reference/v7.0/message https://developers.facebook.com/docs/graph-api/reference/v7.0/conversation
- Please use the steps listed in the article to reauthorize the Facebook pages in Social Studio
- https://help.salesforce.com/articleView?id=000353040&type=1&mode=1
Once complete, go the Salesforce and refresh the social account list using the steps listed below
- Setup
- Quick find Social Customer Service
- Social Accounts
Click on the curved arrow on the top right hand side to refresh the list.