Top 10 Salesforce Editions Interview Questions & Answers

Q.1. What are Editions in Salesforce?

Ans: Salesforce offers bundles of features and services tailored to your specific business needs called the edition; these bundles look the same but differ in features and prices. Some Salesforce customers start with a basic version and upgrade to more feature-rich versions as their business needs to evolve.

• Quickly find out what features are available in different editions.
• Check out the Salesforce help for functionality.
• At the top of each topic, you'll see the editions in which the part is available. 

Here is a brief description of each edition Salesforce offers.

Q.2. Could You Provide an Overview of a Few Major Salesforce Editions and Their Key Features?

Ans: Some major Salesforce editions include:-

Sales Cloud: Focuses on sales automation, lead management, and opportunity tracking.

Service Cloud: Offers tools for case management, knowledge base, and customer support.

Marketing Cloud: Specializes in marketing automation and digital marketing campaigns.

Commerce Cloud: A platform for creating and managing e-commerce solutions.

Community Cloud: Helps build online communities for customers, partners, or employees.

Einstein Analytics (Now Part of Tableau): Provides advanced analytics and reporting capabilities.

Learn more about Salesforce editions by enrolling in Salesforce Training with JanbaskTraining. 

Q.3. Can You Explain The Differences Between Sales Cloud and Service Cloud Editions?

Ans: Sales Cloud is focused on sales automation, lead management, and opportunity tracking. It helps sales teams manage their leads, contacts, accounts, and opportunities. On the other hand, Service Cloud is designed for customer service and support. It provides tools for case management, knowledge base creation, live chat, and more. While Sales Cloud is geared towards the sales process, Service Cloud is aimed at providing exceptional customer support.

Q.4. What is The Primary Purpose of The Commerce Cloud Edition in Salesforce?

Ans: Commerce Cloud, formerly known as Demandware, is Salesforce's solution for e-commerce. It enables businesses to create and manage online shopping experiences, including features like product merchandising, customer engagement, and order management. Commerce Cloud is designed to help businesses establish and enhance their online retail presence.

Q.5. Explain Control Setting Edition and Control Setting Products.

Ans: The Controlled Setting Edition and Controlled Setting products are versions of the Salesforce app that give customers greater control over the data flow within their organization. The Controlled Setting Edition restricts the use of features that require connections outside your Salesforce organization. Some parts are not available due to this isolation constraint. In addition, controlled settings products restrict the use of features that require external connectivity or require to be disabled by default.

Q.6. What are Data and File Storage Allocations?

Ans: Storage allocation by Salesforce edition refers to the default number of licensed users in your organization. One can break down storage into two categories. File storage includes attachments, files home, Salesforce CRM Content, Chatter files (including user photos), document tabs, custom fields for knowledge articles, and files for Site.com assets.

Data storage includes

1. Accounts
2. Article types (format: "[Article Type Name]")
3. Article type translations (format: “[Article Type Name] Version”)
4. Campaigns
5. Campaign Members
6. Cases
7. Case Teams
8. Contacts
9. Contracts
10. Custom objects

Q.7. What is Big Object Storage?

Ans: Contact Manager, Group, Enterprise, Performance, Unlimited, Developer, and Personal editions are allotted storage space for 1 million extensive object records per organization. Contact Salesforce helps to increase the limit. Storage for large objects is calculated asynchronously, so new forms are not reflected immediately. The Large Object Record limit is not actively monitored, but Salesforce reserves the right to enforce the limit if necessary. Quotas are enforced in most cases, and records cannot be added when the quota is exceeded. Salesforce's external and big object record allocation is contractually executed for active and productive organizations.

Q.8. What is The Term 'Release' in Salesforce Means?

Ans: Salesforce releases new products and features every three times a year, identified by seasons (winter, spring, summer) and calendar year. Example: Winter '15.The Salesforce Release Notes for each release include new functionalities and products that are generally available or in beta. It also describes changes to existing features and products.

Find the release notes by searching for "release notes" in Salesforce Help.

Q.9. Explain Lightning Experience–Only Editions.

Ans: Customers using Salesforce Lightning Experience are more productive than those working in Salesforce Classic. To ensure our customers enjoy these productivity gains, selected trials and purchased multi-edition subscriptions offer Lightning Experience as a dedicated user interface for non-administrator end users. Admins in these organizations can access Salesforce Classic but cannot turn off Lightning Experience or give users access to Salesforce Classic on the Lightning Experience Migration Assistant setup page.

Q.10. What is Controlled Setting Edition: What’s Different or Unavailable in Controlled Setting Edition?

Ans: The Controlled Setting Edition and Controlled Setting products are versions of the Salesforce app that give customers greater control over the data flow within their organization. The Controlled Setting Edition restricts the use of features that require connections outside your Salesforce organization. In addition, controlled settings products limit the use of features that require external connectivity or to be disabled by default. Some parts are not available due to this isolation constraint.

Conclusion

Salesforce editions play a crucial role in tailoring the Salesforce CRM platform to meet the diverse needs of businesses. Understanding the differences between these editions is essential for anyone seeking a role in Salesforce administration, implementation, or consulting.

If you still require expert advice, search online for “Salesforce training near me,” or contact our online Salesforce training experts at JanBask Training right now!